Privacy Policy
Last updated: 21 August 2025
This Privacy Policy explains how SolidReturn ("we", "us", "our") collects, uses, discloses and protects your personal data when you visit our website or interact with our services. We are established in Portugal, European Union and process personal data in accordance with the EU General Data Protection Regulation (GDPR).
1) What data we collect
- Contact data (e.g., name, company, business email, phone) when you submit forms such as Book a Demo or Diagnostic Meeting.
- Usage and device data (e.g., IP address, browser type, pages visited, timestamps) collected via cookies/analytics—subject to your consent where required.
- Communication data (emails, messages) when you contact us.
- Operational data you provide for evaluation or demo purposes (e.g., non-confidential sample documents). Please do not upload confidential or personal data unless a separate agreement is in place.
2) Why we use your data (purposes & lawful bases)
| Purpose | Examples | Lawful basis (GDPR) |
|---|---|---|
| Provide demos and respond to enquiries | Scheduling, tailoring and delivering platform demos | Art. 6(1)(b) contract; Art. 6(1)(f) legitimate interests |
| Business development & communications | Sending information you requested; follow-ups after events/forms | Art. 6(1)(f) legitimate interests; Art. 6(1)(a) consent where required |
| Analytics and site improvement | Measuring traffic, improving UX and security | Art. 6(1)(a) consent (non-essential cookies); Art. 6(1)(f) for essential security |
| Legal and compliance | Record-keeping, responding to lawful requests | Art. 6(1)(c) legal obligation |
3) Cookies & analytics
We use essential cookies for site functionality and, with your consent, analytics cookies to understand performance. You can manage consent via our cookie banner (when implemented) or through your browser settings.
4) How we share data
We do not sell personal data. We may share data with trusted processors solely to deliver our services, under GDPR-compliant contracts:
- Google Workspace & Google Forms – form collection, email and document storage.
- GitHub Pages – website hosting (static site).
- Analytics provider (e.g., Google Analytics or Plausible) – website analytics subject to consent.
- Video meeting tools (e.g., Google Meet, Zoom) – demo/meeting delivery.
Where required, we may disclose data to public authorities to comply with legal obligations.
5) International transfers
If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards (Art. 46 GDPR), such as Standard Contractual Clauses, and assess local laws where relevant.
6) Data retention
We retain personal data only for as long as necessary for the purposes described above, taking into account legal, tax and accounting requirements. Typical retention for contact/demo enquiries is 12–24 months, unless a longer period is justified (e.g., ongoing contract) or you exercise your rights to deletion.
7) Your rights (EU/EEA)
- Right to access, rectification and erasure
- Right to restriction and to object to processing
- Right to data portability
- Right to withdraw consent at any time (where processing is based on consent)
- Right to lodge a complaint with your local supervisory authority; in Portugal this is the Comissão Nacional de Proteção de Dados (CNPD)
To exercise your rights, contact us at support@solidreturn.dev. We may need to verify your identity before acting on your request.
8) Security
We implement technical and organizational measures appropriate to the risk, including access controls, encryption in transit, and least-privilege principles. No method of transmission or storage is 100% secure, but we strive to protect your data to the highest practical standards.
9) Children
Our website and services are intended for business users. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps.
10) Automated decision-making
We do not use personal data for automated decision-making that produces legal or similarly significant effects without human involvement.
11) Third-party links
Our site may link to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.
12) Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the "Last updated" date above. Significant changes may also be communicated by other means.
13) Contact
If you have questions or requests about this Privacy Policy, please contact us at support@solidreturn.dev or by post at Rua 5 de Outubro, Almeirim, Portugal.